学习环境中的技术进步速度很快,为应急服务提供了巨大的潜力。应急服务处理这一新技术的方式有可能改变该部门提供的学习和发展。

也许最令人兴奋的应急服务新技术是沉浸式技术。通过使用交互式视频和虚拟现实等技术,沉浸式技术显示出巨大的潜力,不仅可以改变学习和发展的方式,而且可以提高其有效性。

为什么沉浸式技术如此重要

我们知道互动学习是一种非常有效的训练方法。它比传统的课堂培训带来更高的知识保留率,因为它具有沉浸式的本质;它刺激多种感官,帮助大脑准确地记录活动。

英国通信管理局(Ofcom)的最新报告强调,在教育环境中,学生记住了大约30%他们听到的东西和20%他们看到的东西。相比之下,虚拟环境技术能让学生记住90%的所学内容。

在使用VR等沉浸式技术时,学生能记住90%的信息
由于其沉浸性质,虚拟现实导致比传统课堂训练更高的知识保留

此外,沉浸式学习还具有巨大的可扩展性和较低的成本,因此对公共部门尤其有吸引力。这项技术本身的投资并不像人们想象的那么大,一旦购买,它就可以在多个地理位置进行调整和推广,这比安排健身教练更划算。

应急服务的关键是为安全学习提供沉浸式技术的机会。例如,对消防员来说,培训需要大量的在职时间和模拟。但沉浸式技术可以准确地反映无数基于工作场景的景象和声音。而且,程序可以修改,允许用户行为的意外后果,创造和提出一个新的问题或障碍,以克服。

VR提供沉浸式培训机会沉浸式方法允许他们在安全环境中测试他们的知识并探索他们的决策。

用户有很多选择,从全套耳机到智能眼镜。用户可以被运送到一个高度真实和交互式的训练场景——从化学火灾到多起交通事故,再到医疗紧急情况。

训练的沉浸性意味着它感觉非常真实,使它成为培训应急服务团队成员的一种极好的方法。

我们生活在一个越来越数字化的世界中,因此该技术已经以一种形式或其他人熟悉我们许多人。这意味着它不需要专业知识来利用技术;任何有智能手机的人都应该能够管理体验。

为什么vR培训对急救服务很重要

我们都知道在紧急服务的部门中可能会如何变化。决定必须在瞬间进行,具有广泛的后果 - 两者都很好。足够的学习和发展是该部门最能为其工作人员准备工作的现实之一。

新冠肺炎疫情使技术开发和适应速度大幅加快。

在Near-Life Tech,我们最近与西北急救服务(NWAS)合作,创建了一个虚拟调度员体验,学习者扮演调度员的角色,并在资源分配方面做出实时决策。

所有的视频片段都是在NWAS呼叫中心拍摄的,使用了真实的工作人员和专业演员来演绎场景,使其完全真实。

这项特殊的培训项目是在派遣优先级的国家准则的变化之后创建的,因此正在察觉呼叫处理程序。沉浸式方法允许他们在安全环境中测试他们的知识并探索他们的决策。

新冠肺炎如何改变了虚拟培训的需求

Covid-19完全改变了学习和发展的完成方式。目前尚未举办集团培训会议,并且很难在全国各地操纵培训师。但培训必须继续,法定要求不变,需要提供一流的服务。

但Covid-19也提高了世界对技术的依赖,对应急服务来说也不应该有任何不同。无论是视频会议还是虚拟工作空间共享,许多行业都已经熟悉了新技术,现在每天都在使用它。新冠肺炎疫情使技术开发和适应速度大幅加快。

虚拟现实和沉浸式培训的未来

科技正在发展一直在发展,但在这个领域,特别是一些最令人兴奋的发展将成为产品开发旨在弥补更多的感官进入现有的沉浸体验。空间声音技术已经可用,但没有广泛使用,而社交触控技术则提供令人难以置信的令人兴奋的机会。社会触摸包括“第六种”,某人或某事在附近 - 在紧急服务世界中非常重要。

越来越多的行业正在将沉浸式技术应用到他们的L&D中,而应急服务部门将从这项令人兴奋的技术中获益最多。

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作者简介

麦克。托德
麦克。托德首席执行官,这是科技

Mike Todd是英国博尔顿的Near-Life Tech公司的首席执行官。

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